Shipping policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we'll notify you if there are any delays.

Shipping Methods & Carriers We ship via trusted carriers including Australia Post, DHL, and FedEx. Available shipping methods and rates are displayed at checkout.

Delivery Timeframes

  • Australia: 3–7 business days
  • New Zealand: 5–10 business days
  • USA & Canada: 7–14 business days
  • Europe: 7–14 business days
  • Rest of World: 10–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or remote locations.

Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders — check our current promotions for details.

International Shipping We ship to most countries worldwide. Some destinations may be restricted due to carrier limitations or local regulations. If your country is not available at checkout, please contact us.

Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices *unless otherwise stated. We recommend checking with your local customs authority for more information.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery via the carrier's website.

Lost or Damaged Shipments If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at crew@yachtpilot.co within 14 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Remote & Rural Areas Delivery to remote or rural areas may take longer than standard estimates. Additional surcharges may apply for certain locations — these will be shown at checkout.

Contact Us For any shipping enquiries, please reach out to us at crew@yachtpilot.co or visit our contact page.