Return Policy

Returns & Refunds

We want you to feel confident buying marine monitoring gear from us — here's how returns work.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return:

Your item must be unused, uninstalled, and in its original condition — no signs of wear from sea trials, no scratches from mounting, no salt spray damage.
All original packaging, cables, mounting hardware, and accessories must be included.
You'll need your receipt or proof of purchase.

Since we sell marine electronics rather than clothing or perishables, we don't need it "unworn with tags on" — we just need it back in sellable condition, exactly as it left our warehouse.

How to Start a Return

Contact us at crew@yachtpilot.co. Returns must be sent to:

CJ Global Tech
PO Box 9269
Pacific Paradise Queensland 4564
Australia

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is at your own cost and arrangement unless the return is due to our error (wrong item, defective, or damaged on arrival), in which case we'll cover it. Items sent back without first requesting a return will not be accepted.

Questions about a return? Reach us anytime at crew@yachtpilot.co.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives — especially before installing it — and contact us immediately if a sensor or component is defective, damaged in transit, or if you've received the wrong item. We'll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

A few categories can't be returned:

Custom or special-order products, including bespoke sensor configurations or personalized units.
Items that have been installed or wired into a vessel's system — once a sensor has been fitted and connected, we can no longer resell it as new.
Sale items and gift cards.

Since we don't sell perishable goods, wearables, or personal care items, most of the usual exclusions in a typical returns policy simply don't apply to us. If you're unsure whether your specific item qualifies, just ask — we'd rather clarify upfront than leave you guessing.

Exchanges

The fastest way to get the right product is to return the item you have, and once that return is accepted, place a new order for the item you actually need.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be unused, uninstalled, and in its original packaging with all accessories included, and you'll need your receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days — though your bank or card provider may take a little longer to post it.

If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us at crew@yachtpilot.co.